Frequently Asked Questions

Everything you need to know about your TRIMUI gaming experience.

How long does shipping take for my TRIMUI device?

Standard international shipping typically takes 7-15 business days depending on your location. You will receive a tracking number via email as soon as your order is dispatched from our warehouse.

Do TRIMUI consoles come with pre-installed games?

Our consoles come with a pre-configured operating system and a selection of open-source titles. For specific copyright reasons, we recommend users load their own legally owned backups onto the included microSD card.

What is your return policy for defective items?

We offer a 30-day return policy for any manufacturing defects. If your device arrives damaged or fails to function correctly, please contact our support team to initiate a replacement or full refund.

Are the consoles covered by a warranty?

All authentic TRIMUI products purchased through our official store include a 1-year limited hardware warranty covering internal component failures under normal usage conditions.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.

How do I update the firmware on my TRIMUI Smart Pro?

Firmware updates can be downloaded from our official 'Support' page. Simply copy the update file to your SD card and follow the on-screen prompts during boot-up to ensure your device has the latest features.